Bought it for a campaign, hit some snags. Email and phone were populated for the bulk of records. Will open a ticket for the worst chunks — hopefully a refresh fixes it.
Sorry to hear it didn't meet expectations, we treat this kind of feedback as a defect, not a one-off. Please file a Support ticket (Help menu in your dashboard) with the failing row IDs — we'll either refresh the export or credit the bad rows the same day.