Bought for a one-time project. Encoded UTF-8 with no character-set surprises in Excel. Bought it for our maison birks locations (canada) sales team's Canada pipeline. Will reconsider for the next refresh.
Appreciate the write-up, we're actively working on the gaps you called out. If you want the gaps fixed sooner than the next refresh, open a support ticket and we'll spin a one-off pull.